BTI | Training
Tech Training That Sticks — Because It’s Built for Real Users.
BTI delivers client-specific training programs to ensure users aren’t just using technology — they’re using it correctly, securely, and confidently.
SERVICES
What Is Training at BTI?
BTI provides operational training — not academic IT courses.
We’re not a technical school. Instead, we focus on user, admin, and stakeholder training tied directly to the systems, apps, and environments our clients already rely on.
If we manage it, deploy it, or support it — we can train on it.
About
Why Training Matters
Most IT problems don’t start with technology — they start with users who:
- Weren’t shown the right way
- Don’t understand the risk
- Were onboarded too fast
- Forgot what they were told
- Think they’re using it right, but aren’t
BTI’s training fills this gap by delivering structured, repeatable, and scalable education for all users and technical roles.
Each training type can be delivered as:
- One-time live sessions (in-person or virtual)
- Recurring series
- Pre-recorded video modules (if scoped)
- Documentation or SOP packages
- Certification of Completion (optional)
About
Types of Training BTI Offers
BTI training is aligned to real-world business roles — and we tailor sessions for:
End users
Frontline managers
Admin-level users
C-suite stakeholders
Department leads
Compliance and security officers
Comprehensive Training
- Full-topic sessions covering broad platforms
- Includes M365, Azure, Backup, Telecom, Security
- Tailored to client tools and environment
Spot Training
- Short-form sessions on one feature/process
- Ideal for user onboarding or single policy rollouts
- 15-30 min typically, can be live or recorded
Training Curriculum
- Multi-week or role based structured training plans
- Includes timeline, assessments and internal documentation
- Great for org-wide training rollouts or compliance prep
SERVICES
How BTI Delivers Training
🧾 Training scope is confirmed during onboarding, project rollout, or via MSP Plan requests
📋 Pre-training checklist ensures tools, users, and documentation are ready
📺 Sessions are recorded (if requested) for reuse or reference
🧠 All training tied to actual usage scenarios and client processes
📈 Optional assessments or user feedback forms help track effectiveness
📤 Can be scheduled as part of support engagement or post-project follow-up
About
Why Clients Choose BTI for IT Training
Our trainers are the same engineers and techs who deploy the systems
We document what we teach, and track what we cover
You’ll never have to rely on “tribal knowledge”
We help reduce support ticket load by empowering users
Our sessions can be scoped to compliance, security, or operational efficiency
Training is part of MSP Plans or can be scoped as standalone projects
About
Training Integration with MSP Plans
- Training is a key inclusion in BTI’s Premium and Ultimate MSP Service Plans
- Clients under Essentials may request training as a scoped add-on
- Many training requests are surfaced through vCIO reviews or after ticket trend analysis
- Onboarding new employees or introducing new platforms? We’ve got you covered.
Technology Works Best When People Know How to Use It.
BTI delivers user and admin training with real impact — no fluff, no jargon, just clarity.
