BTI | Telecom
Managed Voice. Streamlined Communication. Proactive Support.
BTI’s Telecom package provides managed VoIP infrastructure, PBX systems, and user-level phone services – keeping your voice environment secure, documented, and aligned with the rest of your IT stack.
SERVICES
Why Telecom Is Part of the MSP Stack
Phones are no longer standalone technology. VoIP systems now live alongside your servers, switches, user endpoints, and network security infrastructure – and when something breaks, everyone expects IT to handle it.
That’s why BTI created a dedicated Telecom MSP package – designed to manage your phone system hardware, software, configuration, and users with the same precision and accountability as the rest of your stack.
This package is required for clients who want BTI to manage or support voice systems – and must be active for clients expecting assistance with voice-related support under their MSP agreement.
Which do YOU think is better: To have a full stack IT MSP handle your Telecom, which has become more “IT” based than old telecom systems anyway – or having a Telecom specialist wing it on all your other IT needs with dual-purpose telecom staff and management apps bought off a shelf? The healthy answer is obvious – your full-stack IT MSP.
About
What This Package Does
Manages phone consoles, PBX configurations, and voice endpoints
Supports user adds, changes, and voicemail configuration
Applies firmware updates and monitors connectivity issues
Coordinates with phone carriers for line support, number porting, and troubleshooting
Documents, secures, and scales your telecom infrastructure
Keeps phone system networks just as cyber secure as your PC Network
About
What We Support
Cloud-based and hybrid PBX systems
BTI-provided voice endpoints (desk phones, softphones)
Microsoft Teams Voice, 3CX, and compatible PBX systems
SIP trunking and call routing
Voicemail, auto attendant, call groups, IVR, and call flow setups
Mobile device and business soft-phone app integration
PC Soft-faxing turned just as easy as sending and receiving emails
Voicemails sent as email attachments
About
Important Note
Telecom MSP services require Managed Network MSP services for LAN/WAN routing visibility
Other than Managed Network MSP services, Telecom MSP services can be purchased as a standalone service - for all the advantages seen here, even if you have other IT needs already covered.
About
Why Clients Love This Package
One point of contact for all voice-related issues
Faster resolution with BTI coordinating directly with carriers and vendors
Firmware and patching applied proactively
Phone system changes are structured and documented
Voice infrastructure integrates into full IT documentation and asset reporting
Phone systems supported by their MSP - not giant telecom providers with offshore support
Phones Aren’t Just Phones Anymore - They’re IT Infrastructure.
Let BTI take ownership of your voice environment as part of your unified managed services plan.
