BTI | Technical Support
Hands-On Help, Backed by Standards.
BTI’s Technical Support team is the engine behind our MSP model — delivering fast, structured, and predictable user and device support through a policy-driven, SLA-backed support system designed for modern business needs.
About
What Is “Technical Support” at BTI?
At BTI, Technical Support isn’t just “calling the helpdesk.”
It’s a carefully structured service framework built on:
- 🎯 Scope: Supporting only what’s approved and included
- 📄 Documentation: Every action is tracked and reportable
- ⏱️ SLA Enforcement: Response and resolution times are defined by plan
- ⚙️ Standardization: BTI supports standard platforms only — and that’s by design
Technical Support is one of the primary delivery layers of our Managed Services, covering end users, workstations, software, printers, connectivity, and other daily-use technologies.
About
Examples of What We Support
Microsoft Windows endpoints
Core business apps and productivity tools
Local and cloud-based file storage
Domain login and password issues
Printer/scanner connectivity and troubleshooting
LAN/Wi-Fi connection issues
Software installations (within supported stack)
Device onboarding/offboarding
User-facing training and guidance
About
Why Clients Love Our Support Model
Unlimited requests — within defined scope and systems
Predictable costs — support isn’t a surprise invoice
Consistent experience — the same tools, methods, and process every time
Human-first support — real techs who know your system
Ticket-based and tracked — nothing falls through the cracks
Multiple contact options — call, portal, or email (plan-based access)
SERVICES
How It Works
📋 All clients choose a MSP Service Plan (Essentials, Premium, or Ultimate), which determines:
- SLA speed
- Method of contact
- Support hours and availability
- Access to vCIO reviews, reporting, and business continuity planning
🎯 Every support request is logged, categorized, escalated if needed, and documented for quality control and auditing.
Support You Can Count On — Without the Surprises.
BTI delivers fast, friendly, and fully documented technical support — structured to serve your users while protecting your business.
