BTI | Server Support
We Don’t Just Maintain Servers. We Safeguard the Backbone of Your Business.
BTI’s approach to Server Support combines proactive monitoring, policy-driven care, and strict service standards to ensure your server infrastructure remains secure, efficient, and fully supportable.
About
Supporting Servers ≠ Supporting Desktops
Server support is a different animal. Troubleshooting, software conflicts, access controls, backups, performance metrics, and failure points all require a higher level of skill, care, and time than standard endpoint support.
Categories
Core Guidelines for BTI Server Support
🧭 Policy-Driven Support Model
Support is only available for servers covered under RMMS for Server, and with corresponding configurations in place.
💼 Scoped and Scheduled
Support is only provided under structured coverage — ensuring service windows, rollback plans, and documentation are respected.
About
Supported Platforms
Windows Server environments (2012 R2 and newer)
Linux-based servers (per BTI-supported distro list)
Hyper-V-hosted virtual servers
Cloud-hosted servers (Azure, AWS, etc.)
BTI-deployed Synology / NAS systems
Domain Controllers, File & Print Servers, App Servers
About
Why BTI’s Server Support Model Works
Clients get better uptime and fewer surprises
Our engineers know exactly what’s covered — and what’s not
Server-side issues don’t destroy MSP profitability or client expectations
Documentation stays aligned and accurate
Clients are protected by proactive, enforceable standards
Know What’s Covered. Know What’s Next. Know Who to Call.
BTI delivers server support with structure, precision, and clarity — so your infrastructure stays strong and your business stays running.
