BTI | Spot Training
Train What’s Changed — Not Everything.
BTI’s Spot Training services are targeted, efficient, and highly relevant. Whether you’re onboarding a new app, launching a feature update, or replacing part of your stack — we help your team adapt quickly.
SERVICES
What Is Spot Training?
Spot Training is BTI’s rapid-response, narrowly scoped training offering.
It’s for specific use cases — not full curriculum delivery. This is short-form, tactical instruction, designed to guide your team through a single change, feature, or adoption point.
BTI delivers this training:
- 🔄 As part of ongoing MSP support
- 🏁 As follow-up to tech rollouts or upgrades
- 🧑💻 As helpdesk relief for high-volume “how do I…” issues
- 🧭 As role-specific coaching on particular systems
About
When Spot Training Is Ideal
You're migrating from Slack to Teams
You've rolled out MFA and need users to onboard properly
You're switching backup portals or dashboards
You're enabling advanced email encryption policies
You're introducing Teams group chat, or restructuring SharePoint
You’re seeing repeated tickets from a department about a new tool
You want to reduce support noise and drive adoption confidence
About
Spot Training Methods
🧑🏫 Live Sessions: One-on-one or small group (on-site or remote)
📹 Recorded Micro-Lessons: Targeted video clips for repeatable use
📄 Quick Sheets & SOPs: PDF-based instructions and process maps
🎯 Role-Based Tips: Custom training for IT, admins, frontline staff
💡 Interactive Workshops: Scheduled sessions with Q&A
📋 Integrated in MSP Plan: Many Spot Trainings can be scoped or scheduled as part of Premium/Ultimate packages
SERVICES
BTI’s Spot Training Use Cases
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💬 Teams Group Chats |
🗃️ New Backup Dashboard UI |
🧾 Policy Update Rollouts |
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Show staff how to create, manage, and organize threads |
Train admin users on viewing backups, logs, and alerts |
Walk through changes in password policies or MFA rollouts |
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Document naming conventions and best practices |
Show restore process and retention behavior |
Explain the “why” to improve buy-in and reduce pushback |
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Deliver cheat sheet for onboarding new users |
Answer IT staff questions on retention, reporting, alerts |
Reduce support requests from confusion or poor adoption |
About
Why BTI for Spot Training?
We already support your environment — so we know what’s changed
We provide live, recorded, and documented content options
Our engineers and helpdesk staff deliver the training directly
Sessions are efficient — most under 30 minutes
Available on-demand or as scheduled engagement
Often used post-ticket trend analysis or vCIO strategy meetings
About
Training Delivery Integration
Spot Training often originates from:
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- vCIO quarterly reviews
- New platform/project completion
- Common ticket or usability trends
- New policy implementation
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- Spot Training is included in BTI’s Premium and Ultimate plans
- Custom Spot Training may be scoped and priced as one-off engagements
Small Changes Can Cause Big Confusion — Unless You Train Accordingly.
Let BTI deliver quick-hit, high-impact Spot Training to keep your users aligned, confident, and productive.
