BTI | Managed IT Services for Retail Businesses
Point-of-Sale to Back Office – We Keep Retail Running.
BTI provides managed IT support for brick-and-mortar, franchise, and hybrid retailers – ensuring uptime, secure transactions, and streamlined operations at every register
About
Why Retailers Choose BTI
Retail IT needs to be fast, simple, and invisible – until it isn’t. From the cash drawer to the cloud dashboard, your systems have to function perfectly during every sale, shift, and store opening.
BTI provides secure, responsive, and scalable managed IT for retailers who rely on technology to move inventory, take payments, and deliver customer satisfaction in real time.
POS and back-end support, integrated and simplified
Uptime-focused service plans with response-time SLAs
PCI-DSS awareness for payment systems
VoIP + telecom support for store-to-store coordination
Wi-Fi optimization for staff + customer networks
Secure multi-site device management
Experience with popular retail platforms (Square, Lightspeed, Clover, Shopify POS, etc.)
CHALLENGES
Challenges We Help Retailers Overcome
|
Retail Challenge |
BTI Solution |
|
POS freezes or downtime during peak hours |
Real-time monitoring, alerting, and direct POS support engagement |
|
Frustrated staff and poor support handoffs |
U.S.-based helpdesk + store-aware documentation and ticket routing |
|
No local IT team for multi-location stores |
Centralized MSP model with remote + onsite coverage plans |
|
Wi-Fi overlap or insecure guest networks |
Network segmentation and custom access policies |
|
System crashes during new product rollouts |
Patch testing, staging environments, and weekend change windows |
About
Core Retail IT Services
Internet and ISP Failover for 99.999% Uptime
Payment Security + PCI Compliance Support
Wi-Fi Zoning for Staff & Customer Access
Store Device Management (registers, tablets, scanners, printers)
Secure VPN + VoIP for HQ ↔ Store Comms
Inventory Sync + Cloud App Integration
Business Continuity Planning for Sales Uptime
Store Expansion IT Playbooks (openings, closings, remodels)
SERVICES
The BTI Advantage for Retail
“In retail, if your tech goes down, the day’s lost. We don’t let that happen.”
We support retail IT like it’s mission-critical – because it is. Whether you have one storefront or 50, we build a standardized IT backbone that lets your team sell, serve, and scale without worrying about systems.
Let’s Get You a Retail IT Strategy That Moves as Fast as You Do.
Talk to BTI about scalable, responsive managed IT that keeps registers ringing and inventory flowing.
