BTI | Core MSP Services
What Is a Managed Service Provider - and Why Do You Need One?
BTI’s Core MSP Services give your business the technical support, security, and stability you’ve always needed – but without the cost, chaos, or confusion of doing it all yourself. They are the essential, always-on foundation of modern IT support, and are the building blocks of every managed IT strategy – structured, scalable, and designed to protect and support your business from the inside out.
SERVICES
Core MSP Services
Most businesses still handle IT like they would plumbing – wait until it breaks, then scramble to have someone fix it.
If you’ve ever felt like your IT support is reactive, inconsistent, or just a patchwork of vendors and tools – you’re not alone. Most businesses grow faster than their tech can keep up.
That’s where a Managed Service Provider (MSP) comes in.
An MSP is your outsourced IT partner – not just to fix things when they break, but to manage, monitor, protect, and optimize your systems every day. MSPs bring structure to chaos, predictability to costs, and peace of mind to business owners and IT managers alike.
Not all “managed services” are created equal. At BTI, we define Core MSP Services as a standardized group of service modules – essential to any effective IT support strategy – that cover key technical areas from device protection to network infrastructure, data safety, cloud productivity, and secure access – and are designed to ensure your business is always protected, supported, and future-ready.
Each of these services is sold and structured as a distinct package (we call them “Service Packages”) and is mapped to one of three selectable Service Plans: Essentials, Premium, or Ultimate.
In today’s world, your business can’t afford downtime, can’t afford data loss, and can’t afford security gaps. The old break-fix model is reactive, expensive, unpredictable, and risky – and these packages work together to give you the precise coverage you need – and nothing you don’t.
About
What Is a Managed Service Provider (MSP)?
An MSP is a proactive IT partner – one that takes full responsibility for monitoring, maintaining, securing, and supporting your business technology, every day.
Unlike the “call when it breaks” model, an MSP is:
Predictable - Flat-rate billing with clear scope
Proactive - Most issues are addressed before they cause damage
Preventative - Security and backups are maintained at all times
Scalable - Services grow with your business
Reliable - You don’t have to guess who to call - we’re always there
Interactive - View any tickets through your portal, and even create your own
With BTI, you don’t just get a technician – you get a team, a comprehensive toolset, and systems designed to make your IT invisible when it’s working… and issues solved quickly if and when things break.
About
What Are Core MSP Services?
Core MSP Services are the foundation of any BTI managed IT relationship. They are packaged services that cover the absolute must-haves for a secure and supportable environment – no matter your size or industry.
These packages are standardized, documented, and sold clearly to all BTI clients under three service plan levels: Essentials, Premium, or Ultimate.
Each package represents a different functional layer of your IT environment – and each one can be tailored based on your actual infrastructure.
About
Why Clients Love These MSP Packages
Fixed-Rate monthly billing with Unlimited Support
Proactive Services, vs Reactive Services
Fully standardized costs, total budgeting stability, and precise cost forecasting
NO more cost spikes or invoice surprises
All systems fully managed, monitored, and maintained
Best up-times, response times, and issue engagement/resolve times
Monthly/quarterly reporting and documentation
Uniform standardization and best practices
Services that meet industry and government compliance requirements and regulations
About
Who Are Core MSP Services For?
Small Businesses tired of spotty support or confusing hourly bills, and want reliable day-to-day support without surprises
Mid-Market Companies who need structure, documentation, and risk reduction
Enterprises with co-managed environments and complex support workflows
Highly Regulated Industries needing audit-ready systems and consistent policy enforcement
Organizations with Growth Plans – who want to grow without tech chaos from new hires to new locations, to all new technology implementations and training.
Any organization that needs or values protection, documentation, and consistency
Growing teams with no IT staff or internal tech staff that need augmentation help – who don’t want to build an internal IT department, but need all the benefits of one
About
Why BTI’s Core Services Are Different
✅ Every client gets the same structured delivery process
✅ We document, report, and proactively monitor – no black boxes
✅ Flat-rate pricing means no billing surprises
✅ Real technicians, real relationships – not call centers or outsourced scripts
✅ Modular structure lets you build on top without breaking the foundation
About
Included Core MSP Service Packages
BTI helps small to mid-sized businesses operate more efficiently, scale without friction, and eliminate downtime. We understand that business clients need a strategic IT partner – not just a helpdesk. With tailored service plans and clear deliverables, we bring enterprise-grade IT maturity to companies that can’t afford enterprise-level complexity.
Whether you’re managing projects or upgrading legacy tools, we help modernize your environment without disrupting your workflow.
General IT Support
Covers day-to-day support for desktops, users, printers, applications, and other tech needs. Includes onboarding/offboarding, ticketing, helpdesk, and user training.
Managed Network
Full monitoring, security, and lifecycle management of firewalls, switches, and wireless access points. Includes LAN diagramming, firmware patching, and ISP/vendor support.
RMMS for Desktop
Remote Monitoring, Management & Security for desktop computers. Includes antivirus, vulnerability patching, threat response, and automated alert handling.
Backup & Recovery
Managed cloud/local/hybrid backup options with daily backup verification, encrypted storage, retention policies, and disaster recovery planning.
Cloud Productivity
Support for cloud-based collaboration and productivity tools like Microsoft 365 and Google Workspace. Includes email, file sharing, user management, and policy enforcement.
RMMS for Server
Monitoring and patching of Windows/Linux servers – physical, virtual, or cloud-hosted. Includes event log auditing, disk health alerts, and scheduled maintenance windows.
Telecom
Management of local and cloud-based phone systems, call routing, user provisioning, voicemail, and endpoint firmware. Includes vendor coordination and issue resolution.
Login Security
Implementation and management of secure user login systems, tools, and policies – finally made easy. Includes MFA, SSO, password policies, secure login sharing, identity control, and compliance alignment.
Web Hosting
BTI-managed hosting for websites, including WordPress maintenance, security patching, plugin updates, SSL, and performance monitoring. *Website development and major changes or projects billed separately via FFP.
You Don’t Have to Know IT - You Just Need to Know Who’s Got It Covered.
BTI’s Core MSP Services give you the foundation your business needs – and the clarity you’ve been missing.
