BTI | General IT Support for Businesses in The Shoals
Comprehensive IT Support That Covers “Everything Else"
BTI’s General IT Support Package acts as your “catch-all” service layer – delivering hands-on help with day-to-day needs and systems not covered under other specialized service packages.
SERVICES
General IT Support
Many small and mid-sized businesses think of IT support like they think of calling a plumber – wait for something to break, then hope someone can fix it quickly.
That model is outdated, dangerous for productivity, and vulnerable to critical losses. BTI is a Managed Service Provider (MSP) – meaning we proactively monitor, manage, and secure your technology environment on a continuous basis. But not every piece of technology fits neatly into an MSP category.
That’s where our General IT Support package comes in, and covers the support tasks that don’t fall under specialized MSP technical service categories.
At Bankhead Technologies, we support small and mid-sized businesses across the Shoals Area — from medical offices in Florence to retailers in Sheffield — with reliable cloud and productivity tools tailored to your team’s workflow.
About
General IT Support: Positioned as the “Catch-All” MSP Layer
BTI delivers Managed Services in distinct packages – like Managed Network, Cloud Productivity, or RMMS for Desktop – each with specific tools, automations, and support expectations – and General IT Support is the foundation that fills the gaps.
That said: General IT Support is not sold as a standalone product.
To ensure we can effectively support your environment effectively and efficiently at flat-fee subscription rates, the following packages must be purchased first (if applicable to your environment):
These packages create the infrastructure and support standardization needed to service your environment properly. Without them, General IT Support becomes too labor-intensive, inconsistent, and too costly to deliver as an MSP subscription.
Managed Network
RMMS for Desktop
Backup & Recovery
Cloud Productivity
RMMS for Server
About
Common Uses of General IT Support
Support for 3rd-party apps not under other packages
User device setups, migrations, and moves
3rd-party Warranty claims hardware troubleshooting
Peripheral devices and nonstandard requests
Liaison with vendors, ISPs, and external support lines
End-user training and help with “unusual issues”
Any of many other technical needs not covered by other Service Packs
About
Why Shoals Businesses Trust Our IT Services
Supports Everything that doesn’t fall into a category
Supports unique business environments and workflows
Predictable pricing with clear inclusions
Eliminates or greatly reduces additional OoS billing and cost spikes.
Simplify the Way You Support Your Business.
Let BTI handle the daily complexity of your IT environment – with one team, one system, and one support plan that covers it all.
